Customer Testimonials
Every time I take my Volvo to this location, nothing seems to be fixed. Their home of forever warranty is seriously lacking.
Customer service is lacking. Always directed to voicemail that is full. Redirected to manager line after my request. Manager, Rich, then did not handle request. He lied to me saying he would personally handle me. Still waiting 72hours later.
Sad, I had to sell my new XC60 B6 2022 within 3 months the coolant light was a problem 3 times for this car- Customer service sucks @ this place. Mary was the only concerned person there. Even my salesman Gary wasn't interested once the cash sale was complete. I didn't hear from him until my car was towed in,which Mary had to inform him. Then Christian never filed paperwork to get my refunds for the warranties on the car (at least help me with something) after 6 weeks-NOTHING. I have to file the paperwork again which will take another 6-8 weeks. ... Read More DealerRater - Mar 24, 2023
Worked with new salesman,Mike,who found the car we needed and followed up with with my questions in a timely manner. At delivery his mentor Joe helped me understand many of the new technologal advances that Volvo that can help you safely enjoy these cars. Looking forward to our next road trip.
Thanks for wasting my time DeMontrond Volvo...
I went to your new car inventory site, selected a car I wanted to look at, contacted the dealership via your "chat" app and asked the chat expert "Maurice" if the vehicle is still in stock, to which he replied that it was still available. I then drove 45 minutes up and 45 minutes back to look at the car. Upon arrival at 10:30, I'm greeted by the lone salesman in a very empty showroom, who then proceeds to tell me that the car that they advertised for sale is actually ... Read More DealerRater - Jan 4, 2022
Charles Nelson provided excellent customer service. He took time to explain minute details of the car. The manager at this location came out to meet us and expressed his gratitude. The dealership was very busy so they got someone from the Volkswagen Dept to assist with our paperwork. I will highly recommend them to others.
This dealership has been amazing. We arrived at closing time on a Wednesday evening after seeing an xc40 with all the features and colors that we wanted on the website. Even though we could have paid a token down payment to hold the car and return to complete the paperwork, everyone at the dealership from the salesman, Gary, the sales manager, Dee, the used car appraiser for our trade and the finance department worked together to get the deal done so I could drive out with my new car. We appreciated this so much since we live more than an ... Read More DealerRater - May 15, 2021
I had a great experience with Charlie. He found the exact car that I wanted and gave me a fantastic price. I would highly recommend this dealership. I love my car!
Have nothing but great things to say about my buying experience from Gary all the way to financing. Start to finish Mr West went above and beyond.
I thought that the Dewayne (5 stars) was extremely knowledgeable and responsive to us as potential car buyers. He gave us enough room to inspect the inventory and the car that we ultimately selected. When we had questions, he was immediately available to us and answered all questions. In other words, there was a refreshing absence of high pressure tactics. I believe he went out of his way to make the experience a positive one for us. The experience with the Finance Dept was unfortunately, not as positive. The person assigned to my account did not appear to be interested in ... Read More DealerRater - Oct 27, 2020
If you want to go to a dealer that treats their customers like dirt, you have found your spot! Specifically, Dewayne "The best deal in Town" Wade is the definition of a sleazy car salesman. When Dewayne thought the deal was not going his way he texted me I am scheming, a liar, giving broken, misinformation, misleading tactics, and more. When I emailed all the text messages to the his manager, Demetrious "D" Johnson I was told D's manager would call me back. I still have not received this call and tried again today, four ... Read More DealerRater - Oct 13, 2020
Charlie did a great job helping us narrow down the car we wanted and was very informative about the features each car had to offer.
I had a very bad experience with another Volvo dealership. From the first time I spoke with Demetrius he made me feel comfortable and there was no pressure sailing. D and Gary were so professional & very knowledgeable. They made our buying experience easy and painless. I highly recommend this dealership even if you have to drive across town. You won’t regret it. I wish I would have gone to DeMontrond Volvo first.
Seriously the best car buying experience I have ever had. Dewayne was so knowledgeable and patient while answering all my questions. Love my new Volvo
Chris Trapani at DeMontrond Volvo was very helpful. He took extensive time to educate me regarding the various models, demonstrated great patience while I test drove several times, spent lots of time showing how to use all the features after our purchase, and is always readily available to answer further questions. I highly recommend Chris and DeMontrond Volvo.
I recieved excellent service from Charlie Nelson. As I live in Dallas all negotiations were done via email and phone Charlie was quick to respond ,very knowledgeable, and very patient. When I arrived to pickup my car. The sales manager ,finance manager and tech support were prompt and extremely helpful. My car was waiting on the showroom floor fully detailed. I was in and out in less than an hour. Most of the time was spent going over the tech options. Wonderful experience.
Working with Adrian and Demetrious on a transaction was an absolutely pleasure. I was impressed with how flexible Adrian was in terms of my schedule, responsiveness over the phone, and going through the process in a bit of an unconventional order at my request. He was able to establish good will from the beginning and made me feel comfortable throughout the process answering all my questions (I had a lot) and concerns in detail and in an open and transparent manner. Happy I was able to strike a deal with these gentlemen and I’m certainly happy with the outcome ... Read More DealerRater - May 19, 2019
Incompetent and dishonest crew. Volvo makes good cars but they can mot control the service dealers provide. They will do their best to take your money and leave something unfinished hoping that you will come back !!
Mary Broussard in the service department has always been very professional and friendly. Everyone there makes you feel at home. I've been satisfied customer for as long as I've owned my car.
I took my vehicle to get serviced here because I feel a slight jerk when I drive it. I explained the issue to two different services managers there. both of them told me that they felt the jerk but they don't know what it is. They run a software check on my vehicle and still can not tell me what the issues is. I feel that it is very weird that an authorized dealerships with trained mechanics can not tell me what is wrong with my car. They sent home both times without telling me what is wrong with ... Read More DealerRater - May 1, 2017
I decided to trade in my current car the weekend after Christmas for a new C30 at this dealership. The saleperson was great, but that's about where it ended. Since I've had the car, the passenger airbag light shows that the airbag is not on sometimes when passengers sit there. The first time I was told nothing was wrong with it, but it surfaced again. At the same time I noticed an oil leak in my garage.
The car has 500 miles on it, and I wish I had the one with 85,000 that I traded in. This time, they ... Read More DealerRater - Jan 15, 2010